Martin Criminale

908 17th Ave., Seattle, WA 98122

(206) 726-7709

OBJECTIVE

To obtain a position where I can not only utilize my technical skills but also my training/teaching/people skills. I like working with computers and I like working with people to solve their problems; one without the other is not nearly as much fun.

PROFESSIONAL QUALIFICATIONS

Skilled Webmaster, Network/Systems Administrator and Computer Technician with progressive experience in the field. Excellent customer service, phone, group and support skills with demonstrated ability to move problem solving to positive results. Proactive communicator with positive approach to working with both internal and external support requests; a team player. Extensive training and teaching experience both in the classroom and in the field. Extensive management experience including hiring and training.

CAREER HISTORY

SGPP – Seattle, WA 1/2003 – Present

http://www.sgpp.org/

[Research scientists in the Department of Biochemistry, University of WA]

Systems Administrator

Deploy and administer Microsoft Windows Server 2000/2003, network labs, offices, install and secure operating systems (Windows 2000/XP, Red Hat Linux), set up new workstations, hardware (printers, etc.) and users so that they can access local and remote resources.
Maintain security using hardware, logical and software firewalls, various scanning and monitoring tools and software updates.
Install, cable, configure and maintain server racks/enclosures, LANs, firewall/VPN appliances, logical firewalls and wireless networks. Build, upgrade and service workstations and servers.
Update and administer web site (IIS 6) and implement tools to increase productivity/efficiency like an FTP site and a file server and Samba and CVS and Shadow Copy for file sharing.
Function as internal Tech Support for SGPP and the Biochemistry Office, train and educate users in best practices, hardware usage and backups.
Webmaster for SGPP, manage the sgpp.org domain, DNS and email aliases.
Manage backup of lab data from workstations to servers using tools such as SyncToy, Robocopy and Windows Backup.

Powderpigs – Issaquah, WA 9/1977 – Present

http://www.powderpigs.com/

[Ski school]

Co-Technical Director/Training Director

Train clinic instructors, teach clinics and train instructors.
Authored a technical teaching progression and implemented a training program including exam-prep with classroom and on-snow clinics with 100% pass rate.
Built on-line resource page for instructors.

Adhost Internet – Bellevue, WA 9/2000 – 9/2002

http://www.adhost.com/

[Web, email and DNS hosting company]

Webmaster (Network/Systems Administrator)

Built, configured, installed, cabled, maintained, patched and administered computers running various platforms and servers such as Web (IIS, Apache), Database (Microsoft SQL, MySQL), Mail (Sendmail, Qpopper) and DNS (BIND/named).
Supported shared web servers and dedicated (co-located) web servers; created and administered user accounts, client access via FTP and Telnet; generated and installed Secure Certificates.
Set up ODBC connections/DSNs), administered Microsoft FrontPage and SharePoint servers. Installed FrontPage extensions and SharePoint Services.
Maintained a database of all servers, workstations, the hardware assets of each and the services run on each to ease the burden of auditing company assets (hardware and software).
Revised the procedure for setting up and configuring a dedicated/co-located server to maintain consistency and increase efficiency. This resulted in a security template of sorts for more secure servers, a clear procedure and accountability on the webmaster’s part.
Handled incoming support requests via phone and email. Email requests were escalated, tracked and resolved using Request Tracker.

Ti Cycles – Seattle, WA 1/1994 – 6/1999

http://www.ticycles.com/

[Bicycle retailer]

Sales/Retail Manager

Administered SBS (Microsoft Small Business Server). Grew computer network from one stand-alone machine to five clients and a dedicated server. This included stringing cable, installing connectors, NICs, assembling/building the computers, installing the operating systems, setting up user accounts and establishing connectivity.
Administered all computers/software installation/upgrades, point-of-sale software (including upgrading to bar-coding). Administered an electronic mailing list (Majordomo).
Managed retail operation, including screening, interviewing and hiring employees, writing and administering the employee handbook and company policy, employee training, overseeing ad copy and production, product promotion/product reviews and athlete sponsorship.
As a result of the employee handbook, employee conduct was made enforceable and job descriptions were clear. In the case of one employee who was let go, everything was well documented.
As a result of the new POS software, top movers were tracked and kept in stock and slow movers were eliminated. This also allowed for consistent margins on our sales and speed up quote generation and delivery of custom orders.
Brought in an outside investor and grew the gross revenue from $100,000 to $500,000.
Introduced two-tier pricing (wholesale/retail) and created a national presence with product reps.
Helped move the retail store from an obscure location to an urban center on a bicycle path with parking.

VeloBike Shop – Seattle, WA 4/1993 – 12/1993

[Bicycle retailer]

Service Manager

Restructured repair job pricing on a profitable, hourly rate based on the average time it took to complete each task. Rates were configured using the Barnett Bicycle Institute flat rate chart.
Proposed and implemented new SKUs for service packages and service shop hourly rate based on the Barnett Bicycle Institute flat rate chart.
Staffed repair shop, trained mechanics and standardized procedures. Instituted inventory control system to ensure key items were never out of stock, thereby increasing organization and eliminating duplicate orders and non-turning inventory.

R + E Cycles – Seattle, WA 6/1988 – 5/1993

http://www.rodcycle.com/

[Bicycle manufacturer and retailer]

Manager

Assisted in coordinating computerized inventory control across all stores within company. This helped to move product to the location where it was selling and allowed purchasing in larger quantities and with better discounts and terms.
Quality control, hiring, staffing, purchasing, merchandising.

EDUCATION

North Seattle Community College, Seattle, WA: AASD – Network Administration, Cisco specialization (8/2000). Received President’s Award (3.9 cumulative GPA)
University of Washington, Seattle, WA: BA – Philosophy (1988)

PROFESSIONAL CERTIFICATIONS

MCSE (Microsoft Certified Systems Engineer) Windows Server 2003, Windows NT 4.0
MCSA (Microsoft Certified Systems Administrator) Windows Server 2003
MCP (Microsoft Certified Professional) Windows Server 2003, Windows NT 4.0
A+ (Computer Service Technician)
Dell Certified Technician (PowerEdge, PowerVault, all workstations, portables and printers)
Cisco Networking Academy (Semesters 1 – 4)
PSIA Alpine Level III

APPLICABLE SKILLS

Hardware: PC maintenance, upgrades and hardware installation, wiring diagnostics and architecture, RJ45 connectors, Windows peer-to-peer networks, LANs, printers, tape drives, digital cameras, scanners, racks, enclosures, KVM switches, OSCARs, UPS, cable testers, wireless networks, Symantec Firewall/VPN Appliances, Cisco 2500/675/678 Routers.
Operating Systems: Windows 95/98/ME/NT 4.0/2000/XP/2003, Mac OS X, DOS, Cisco IOS 11.x and 12.x, Linux (Red Hat 8/9/EL3), UNIX (FreeBSD).
Software: Apache, IIS 4/5/6, OReillys, Sendmail, Qpopper, BIND/named, Microsoft Office (Word, Outlook, Excel, Access, FrontPage, Publisher, Power Point), Visio, Exchange, Small Business Server 4.0, Windows Media Services, SharePoint Services, various retail ‘Point of Sale’ applications such as Retail Pro by RTI and Business Controller by MicroBiz.
Languages: Speak and read German.